Discovering a Disconnect Which Threatens to Disrupt Your Critical Operations

Mattermost, the secure collaboration platform for mission-critical work, has officially published the results from its latest report i.e. Optimizing What Matters Most: The State of Mission-Critical Work.

Going by the available details, this report covers a comprehensive research study conducted independently by the Ponemon Institute. As for the results, they reveal alarming vulnerabilities in the way organizations protect their most critical operations. This conclusion was reached upon after more than 64% of organizations said they experience an average of six mission-critical workflow disruptions or failures in the past year.

More on the same would reveal how Mattermost’s study treads up a long distance to expose dangerous disconnect between the importance of mission-critical workflows, spanning tasks, systems or processes within an organization that are essential for its operations and survival. Not just that, it also digs into how well they’re protected. 

For instance, no more than 47% of respondents said they understand the risk profile of their mission-critical workflows, whereas on the other hand, 52% feel confident in their privacy and security measures.

Furthermore, the whole exercise would go on to claim that dedicated teams drive better outcomes, as organizations with dedicated mission-critical workflow teams reported 10% fewer disruptions and are enjoying nearly twice the process efficiency (57% vs 36%). These “high performers” are also more likely to adopt purpose-built mission-critical collaboration tools, as well as measure the costs of disruptions to improve future execution.

Talk about Mattermost’s study on a slightly deeper level, it revealed that only 47% of organizations actually feel confident in their risk management practices. 

Next up, the report informed readers on how every minute of mission-critical downtime costs exponentially more than prevention. This includes hidden costs including reputation damage and competitive disadvantage. 

Another detail worth a mention here is rooted in the fact that business units are actively running mission-critical security without IT expertise. You see, a meager 16% of CISOs and 10% of CIOs were deemed to own critical workflow security.

Beyond that, we have 62% of respondents reporting data leakage of high-value information assets, while 58% said they suffer from data center downtime.

In fact, if we get into average cost per outage, they would settle over $1M per data center downtime incident, not counting reputational and strategic losses.

Among other things, it ought to be acknowledged that features organizations say they need the most include data encryption (61%, secure real-time communication (56%), and data loss prevention (56%).

Despite that being the case, only 39% are implementing risk mitigation strategies for their mission-critical collaboration tools.

Mattermost, founded in 2016, has risen up the ranks by delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management. Boasting embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365, the company’s portfolio of solutions is, at present, focused on supporting high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense.

For AI-enabled organizations, Mattermost brings to the fore an Intelligent Mission Environment (IME), which is a self-hosted, multi-user, multi-agent framework for AI-accelerated workflows with sovereign and global models. 

The company’s excellence in what it does can also be understood once you consider it serves a host of Fortune 500 companies, along with the U.S. Department of Defense.

“This research confirms a silent crisis: too many mission-critical operations are run on legacy collaboration platforms, technology that was never intended for high-stakes, secure environments,” said Ian Tien, CEO of Mattermost. “While 61% of organizations recognize a strong security posture is critical, too many are still relying on general enterprise tools that leave them vulnerable when the mission is on the line.”