MEDVA, an award-winning provider of virtual assistant (VA) services has officially announced the launch of its latest Secure Facility offering, which is designed to meet security requirements of the largest Electronic Medical Record (EMR) provider for global remote staff.
More on that would reveal how such an innovative infrastructure makes it possible for VAs to work from a dedicated office, thus fulfilling the heightened security requirements like HIPAA and several regulatory compliance protocols.
To understand the significance of such a development, we must take into account how, during 2024, the healthcare sector experienced a significant increase in cyberattacks, with over 386 incidents reported, collectively exposing millions of individuals’ health information.
Headlining this was a ransomware attack on UnitedHealth Group’s subsidiary, Change Healthcare, an attack which compromised sensitive data and affected a substantial portion of the U.S. population.
In case the situation wasn’t bad enough, the emergence of telehealth and remote patient monitoring programs has only made it harder to maintain data protection and HIPAA compliance.
Against that, MEDVA’s Secure Facility brings forth a groundbreaking advancement in virtual staffing to help off-shore staff access their healthcare organizations’ data, while simultaneously maintaining strict security and compliance standards.
More on the same would reveal how, understood to be the first virtual assistant company which has obtained access-approval from a major EMR provider, MEDVA can maximize efficiency through secure, compliant outsourcing.
“The increased vulnerability of third-party vendors has made cybersecurity a top compliance issue for healthcare leaders. We believe utilizing remote staff should never jeopardize Protected Health Information (PHI) and sensitive data. That’s why we’ve spent the last few years developing a solution to address this need for healthcare providers and healthcare systems,” said Christine Kowalczyk, CEO of MEDVA. “Our Secure Facility provides healthcare organizations with an innovative solution to leverage the benefits of virtual assistants while maintaining rigorous security and compliance protocols.”
Talk about the whole value proposition on a slightly deeper level, we begin from the solution’s promise to provide multiple biometric authentication access points. You see, virtual assistants must undergo fingerprint verification to enter and access their dedicated work locations. This treads up a long distance to ensure only authorized personnel are permitted on the operations floor.
Next up, there is the promise to access encrypted digital workspaces. These are company-provided workstations supported by secure enterprise browser functionality, which limits the applications and website access to only approved and trusted staff.
Not just that, the stated workstations are also equipped with privacy screens and physical environment monitoring to prevent unauthorized access of data.
Another detail worth a mention is rooted in the potential for 24/7 security & IT support. We get to say so because on-site security teams and a dedicated IT service desk is present at all times to provide continuous compliance monitoring and support for technical concerns.
Hold on, we still have a few bits left to unpack, considering we haven’t yet touched the availability of paperless and device-free workstations. Thanks to that, All VAs will be able to operate in a fully paperless environment, with personal devices secured during work hours to further mitigate risks of data leaks.
Among other things, we ought to mention how the Secure Facility VA is built upon an innovative infrastructure which is capable of helping organizations delegate administrative tasks like managing patient records, appointment charting, transcription, insurance claims processing, prior authorizations, and medical billing, all within a tightly controlled and secure environment.
“As the need for remote medical staff increases, MEDVA is committed to delivering the most secure and effective virtual assistant services to healthcare organizations,” said Steven Kupferman, DMD, MD, Co-Founder and Chairman of MEDVA. “Our Secure Facility raises the bar for security in virtual staffing by exceeding industry standards and creating a new standard.”
