MirrorWeb, a leading unified communications supervision platform, has officially announced the launch of Sentinel, which happens to be an intelligent compliance solution
Already helping organizations reduce false positive alerts by up to 90%, the stated solution reportedly banks upon advanced natural language processing and intelligent risk scoring to surface the highest-risk communications, while simultaneously slashing meaningless alerts.
More on the same would reveal how, taking a departure from rigid keyword matching, Sentinel arrives on the scene bearing an ability to deeply understand the intent behind messages. This it achieves by operating smarter than lexicon alert systems when identifying subtle nuances that would otherwise slip through the cracks.
Such a mechanism treads up a long distance to empower compliance teams in the context of making informed decisions, as well as focusing on real risks.
To understand the significance of such a development, we must take into account how the rising volume and complexity of digital communications on platforms like Teams, Slack, LinkedIn, WhatsApp, and iMessage is producing vast amounts of data every single day, something which is unsurprisingly leading to overworked and inefficient compliance teams.
In case that wasn’t bad enough, the legacy monitoring systems currently in use have also shown to often generate irrelevant alerts, making it difficult to focus on the truly risky content
Taking a feature-specific view of Sentinel, we begin from its promise to provide intelligent risk scoring. This translates to how communications are dynamically scored on intent, sentiment, and potential impact, thus enabling teams to prioritize high-risk messages using advanced natural language processing.
Next up, we have a convenient scenario library coming into play. The stated library brings forth an assortment of 110 Scenarios and thousands of pre-loaded detection rules across 8 key risk categories. Sentinel can leverage this library to help teams quickly start risk management without extensive setup.
Another detail worth a mention is rooted in the prospect of facilitating conversation capture. Here, the technology in question effectively captures entire communication threads, including edits and deletions, to provide full back-story for informed decision-making.
Hold on, we still have a few bits left to unpack, considering we haven’t touched upon a facility related to audit-ready reporting. You see, each flagged message is likely to include clear reasoning centered on specific policies. This, in turn, should come in handy to equip compliance professionals for regulatory audits and inquiries.
We also haven’t upon touched upon the solution’s security and privacy-focused design. In essence, all data is encrypted, will never be used to train models, and complies with standards like SOC 2 and ISO 27001 to ensure user control and confidentiality.
“Compliance has evolved beyond just ticking boxes; it’s about making informed decisions that safeguard the business. Sentinel helps customers cut through the noise, focusing on real risks – the needles in the expanding data haystack. We have worked with our customers to develop innovations that meet their needs and address today’s most pressing compliance challenges. Our Risk Scoring system and comprehensive Scenarios Library minimize the burden of false positive alerts, providing compliance professionals with the clarity and confidence to efficiently manage today’s spiraling communication risks,” said Jamie Hoyle, VP of Product at MirrorWeb.
