Express Legal Funding has officially published the results from its latest study, which was conducted with SurveyMonkey to reveal that, while 34% of Americans say they trust ChatGPT more than human experts, the majority still maintain a strict stance against using generative AI for serious matters like legal or medical advice
As a result, these findings effectively highlight a growing national tension between fascination with artificial intelligence and fear of misusing it for high-stakes decisions.
Talk about the published results on a slightly deeper level, we begin from how more than 60% of U.S. adults were found to be using ChatGPT in the context of seeking advice or information. This treads up a long distance to showcase widespread awareness and early adoption.
Out of those who used it, 70% went to say that the eventual advice was helpful, suggesting users generally find value in the chatbot’s responses.
Next up, we must dig into the most trusted use cases for ChatGPT. They were found to include career device, educational support, and product recommendations. However, joining them were a pair of new use cases i.e. legal advice and medical advice.
Another detail worth a mention here is rooted in the fact that well over 34% of all the surveyed respondents said they trust ChatGPT more than a human expert in at least one area, if not more.
Providing another counter to this detail would be a contingent of 11.1% who said they believe ChatGPT will improve their personal financial situation.
Moving on, Express Legal Funding also discovered how younger adults (ages 18–29) and Android and iPhone users have significantly higher trust in ChatGPT, as compared to older generations and Desktop (Mac/Windows) users.
Hold on, we are done yet, considering we haven’t yet touched upon the way, when asked about the broader implications of AI, no more than 14.1% of respondents strongly agreed that ChatGPT will benefit humanity.
“This study highlights how many Americans are navigating the fast-growing influence of generative AI and natural language processing agents in their daily lives and that ChatGPT is far from being just a fringe use tool,” said Aaron Winston, Strategy Director, Express Legal. “Most people are open to using ChatGPT for advice—and over a third even say they trust it more than a human expert. But when it comes to high-stakes decisions involving legal, financial, or medical matters, most still prefer real-world professionals. It’s a sign that while AI is gaining ground quickly, trust is still tied to context.”
Founded in 2015, Express Legal Funding’s rise up the ranks stems from its commitment to ethical funding practices and consumer advocacy. You see, the firm has, thus far, focused steadfastly on providing non-recourse financial support to individuals involved in personal injury and civil lawsuits. The idea behind doing is so to help clients cover essential living expenses while their legal claims move forward.
Even if we look beyond funding, Express Legal Funding has been a trusted voice in the legal tech and finance space, an area where it is best known for publishing original research and data-driven insights that inform public discourse and guide industry best practices.
